Eau Claire, WI
Due to increased volume of desk reviews and IHMC. This position will be responsible for reaching out to insured-hired contractors and secure documentation necessary to complete a desk review.
Does the concept of innovation and being part of a nationally-recognized and thriving company with the ambition to change the industry get you excited? If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Code Blue is the place for you.
Code Blue LLC, an independent third party administrator for the property and casualty insurance industry, is revolutionizing the claims management process through Speed, Science and Service. Because we are an innovator in the industry, our water mitigation team members must possess a certain level of specialized knowledge, but don’t worry, Code Blue has an exceptional group of talented professionals providing all the necessary training.
To support and assist in the development, maintenance, and enhancement of affiliate relationships and the pricing related to those relationships.
Work to build and maintain relationships with both new and existing network partners to provide the highest level of service to our clients and their consumers
Responsible for setting up new shops and vendors within the HSG | CodeBlue system.
Responsible for monitoring customer and vendor complaints in order to identify potential opportunities for improvement in HSG | CodeBlue, procedures and/or inclusion/exclusion of network participants
Perform consistent outbound calling program to solicit new program participants and/or obtain certifications, insurance documentation and other documents as needed
Completes claim set up via the First Notice of Loss and AfterHours Systems as needed.
Attach and label photos to claim files., monitors and manages CBSupport inbox, provides prompt and efficient contact with the policy holder and dispatch a certified contractor to the premises for arrival within 2 hours of loss receipt.
Confirms damages, DOL and other conditions and circumstances of the loss with the insured.
Interprets, analyzes and assists with customer inquiries which may vary in nature.
Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner, regardless of how the inquiry is received (e.g.: in-bound call, claim alert, email, fax, or electronic data interchange).
- Assists all departments in a courteous and professional manner to reach business goals and objectives.
Requirements and Skills:
Excellent verbal and written communication skills
Excellent negotiation and conflict management skills
Ability to multi-task and perform cross-functionally
Ability to troubleshoot and problem solve, along with providing recommended solutions
Keyboard a minimum of 35 words per minute, preferred 65 words per minute.
Internet savvy and functional knowledge of Windows XP, Excel, Word and other Microsoft Office programs
Must be a team player
Must be flexible and adapt to most any situation, including diffusing volatile situations
Regular adherence to the Attendance Policy
Quality management, delegation, judgment, planning and organization
- The ability to exercise discretion, independent judgment, and manage time wisely
- Insurance industry background is a plus.
- IICRC training, Water Restoration Technicians License
- Incentive pay plan
- Medical, dental, vision and life insurance
- 401K Plan
- Opportunity for advancement