Job Details


Accounting Administrator

Eau Claire, WI

 
Position Summary:
To manage the day-to-day activities and financial analysis related to accounts receivable processing for   assigned accounts in order to minimize the impact to the business. The Accounting Administrator is a  support  position within HSG|CodeBlueTM.  This hourly (non-exempt) position is not considered nor is it  recognized as a management position.
 
General Duties and Responsibilities
• Monitor the aging of assigned Accounts Receivable accounts to ensure impacts to the organization are minimized
• Identify and troubleshoot potential billing challenges in order to assist in the timely and accurate collection of outstanding receivables
• Document payment cycles, billing cycles, error report procedures, account activities, and results in order to assist with future account management needs
• Complete After-Hours billing on a monthly basis
• Interpret, analyze, and assist with customer inquiries which may vary in nature
• Work with assigned customer base, National Account Coordinators (NACs), National Sales Directors (NSDs), Accounting, senior management, and shops as appropriate to resolve unpaid invoices while maintaining a positive business relationship
• Note irregularities on invoices and forward to Accounts Receivable Lead, NACs, and/or NSDs for review
• Request Accounts Receivable and Accounts Payable adjustments with proper documentation and approvals
• Review and issue letters to Insured and/or contact Insured via phone when necessary to make collections or resolve questions
• Research payments of unapplied cash which may need to be applied to Accounts Receivable and work to resolve the said issue with designated peer in Waco Accounting Department
• Provide prompt and efficient responses, reports, and resolutions to each inquiry in a courteous and professional manner
• Enter data and other relevant information into call center, client claims database, or other call center applications completely and accurately
• Ensure quality standards are met
• Suggest Accounts Receivable process improvements, when applicable
• Assist all departments in a courteous and professional manner to reach business goals and objectives
• Participate in individual and team trainings and meetings; to ensure accurate information is relayed to customers, and individual performance is maximized
• Be available to work flexible hours, including nights, weekends, and overtime when required
• Apply and follow all customer service and call center policies and procedures
• Perform other duties as assigned
 
Education:
A high school diploma/GED and Associates degree in Accounting. Prefer one to two years experience in accounts receivable/payable.
 
General Knowledge and Skills:
• Strong computer skills, including excellent Excel knowledge and familiarity with Word and Access
• Ability to handle interruptions and follow through to resolution in a timely fashion
• Keyboard a minimum of 35 words per minute, preferred 65 words per minute
• Demonstrates knowledge of accounting principles
• Knowledge of insurance industry preferred
• Ability to problem-solve using analytical processes
• Ability to perform and interpret basic and complex computer commands
• Ability to handle conflict in a professional and courteous manner
• Excellent verbal, electronic, and written communication and customer service skills
• Work with peers and all departments for the common goals of the organization
• Reliable in meeting work commitments
• Regular adherence to the Attendance Policy
• Ability to diffuse volatile situations
• Must be a team player
• Must be flexible and adapt to most any situation





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Springfield, Ohio 45502

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