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Press Releases

Desk Review Service Evolves Into Technical Review

March 2, 2021

CodeBlue|MadSky's industry-leading "Desk Review" solution has evolved into "Technical Review," reflecting the service offering's extraordinary expansion. "Technical Review" includes Fire & Water Mitigation, Contents Pack-Out, and in March, Trauma and Crime scene reviews were added.

CodeBlue|MadSky's industry-certified Technical Review team performs a complete claim audit to conclusively determine that the work performed adhered to industry standards when returning the site to pre-loss condition. CodeBlue|MadSky collaborates with thousands of contractors annually to achieve a settlement rate of over 80% while delivering an average severity accuracy improvement above 20%.

"We are excited to grow the service and utilize our experienced Technical Review team to ensure an impartial, accurate audit is performed for the benefit of the carrier and policyholder." Said Rich Dillon, Technical Reviews Manager.

"With recent weather events, especially in Texas, it's critical to determine that the policyholder was returned to pre-loss within industry guidelines because we don't want them to suffer a secondary loss related to the initial one."

About CodeBlue | MadSky
CodeBlue | MadSky together offer a unique and innovative set of whole-home claims management and restoration solutions. By unifying all parties in the claims and restoration process, the firm delivers a new standard of customer service that helps homeowners get back to what matters in their lives faster than ever. The firm pioneered its First Notice and Response ("FNAR") service and built out the fastest, most-accurate claims and restoration process leveraging expert involvement and active claims management. MADSKY and CodeBlue merged in October 2020 led by Aquiline Capital Partners.

Aquiline Capital Partners
Aquiline Capital Partners, founded in 2005, is a private investment firm based in New York and London investing in businesses across the financial services sector in financial technology, insurance, investment management, business services, credit and healthcare. The firm has $5.3 billion in assets under management as of December 31, 2019. For more information about Aquiline, its investment professionals, and its portfolio companies, please visit:

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